Business Systems Analyst
Core
Optimize Salesforce CRM and Experience Cloud operations to support omnichannel strategies and digital customer experience.
Role type
Business Systems Analyst (Salesforce)
Builds
Salesforce CRM and Experience Cloud enhancements, including customer portals
Domain
Industrial Technology / Customer Experience
Deliverable
production ML models | product features
Required skills
Salesforce CRM, Experience Cloud, system integrations, requirements analysis, user story management, process optimization
Preferred skills
Cross-functional collaboration, stakeholder management, root cause analysis
Technologies
Salesforce, Experience Cloud
Responsibilities
Serve as liaison between business and technical teams; gather and document business requirements; partner with development teams to implement enhancements; support and optimize Salesforce CRM and Experience Cloud; drive continuous improvement of processes and workflows; manage multiple functional areas within Salesforce; facilitate stakeholder conversations; ensure alignment between business processes and system configuration
