Senior Collections Specialist – Fintech & Commercial Finance
Core
Manage and prioritize a portfolio of high-balance, complex delinquent commercial accounts by evaluating financial health, negotiating structured workout plans, and driving loss mitigation efforts.
Role type
Senior IC collections specialist (commercial finance)
Builds
Repayment plans, settlements, and workout arrangements for delinquent B2B accounts
Domain
Commercial lending / Fintech / Revenue-based financing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Financial analysis, negotiation, risk evaluation, regulatory compliance (FDCPA), CRM proficiency, Excel, de-escalation, conflict resolution
Preferred skills
Experience in merchant cash advance (MCA), commercial lending, or B2B financial services
Technologies
CRM systems, collections software, ACH banking processes, Microsoft Excel
Responsibilities
Evaluate business cash flow and financial health to structure viable repayment plans; Act as primary escalation point for sensitive, high-value cases; Conduct due diligence and risk evaluations to minimize losses; Track and report portfolio performance metrics; Partner cross-functionally with Legal, Finance, and Sales teams; Mentor junior team members on negotiation and compliance
Seniority
Senior, hands-on IC with mentorship duties
