VP, AI Services
Core
Executive owner of designing, delivering, and scaling AI-powered IT Service Management (ITSM) solutions for clients, sitting at the intersection of AI, ITIL, and ServiceNow.
Role type
VP of AI Services (Client-facing leadership)
Builds
AI-enabled ITSM service offerings and repeatable delivery frameworks
Domain
Managed Services Provider (MSP) / IT Service Management / Artificial Intelligence
Deliverable
client delivery
Required skills
P&L management, ITIL v4 expertise, ServiceNow architecture, AI/ML application in ITSM, C-suite stakeholder engagement, practice building, go-to-market strategy
Preferred skills
ITIL Managing Professional or Strategic Leader certification, ServiceNow CIS-ITSM or higher, LLM/generative AI API experience, AIOps platform integration, MBA or advanced degree
Technologies
ServiceNow (ITSM Pro, ITOM, Virtual Agent, Now Assist), Azure OpenAI, AWS Bedrock, Anthropic, Moogsoft, BigPanda, Dynatrace
Responsibilities
Own vision, strategy, and P&L for the AI Services practice; Develop repeatable service offerings applying AI to ITIL processes; Define pricing models and go-to-market strategy; Build internal IP (playbooks, accelerators); Serve as executive AI advisor to clients; Lead discovery workshops and maturity assessments; Oversee ServiceNow AI solution architecture and delivery; Apply ITIL v4 to ensure process excellence; Recruit and lead a high-performing team; Manage partner relationships and ecosystem
Seniority
VP, hands-on IC with P&L accountability