Customer Service Representative
Hybrid · Australia
Core
Deliver exceptional service to customers across Pernod Ricard Australia and New Zealand by processing orders, managing expectations, and resolving queries.
Role type
Customer Service Representative
Builds
Customer relationships and order fulfillment for the Pacific Integrated Operations division
Domain
FMCG / Spirits industry
Deliverable
client delivery
Required skills
Customer service experience, communication, multitasking, empathy, relationship building, product knowledge
Preferred skills
Supply chain or exports experience, JDE experience
Responsibilities
Process customer orders accurately and on time, communicate order status and product availability, address customer queries and complaints, assist with product inquiries and troubleshooting, build and maintain strong customer relationships