Collections Specialist – Field Based
Citizens or permanent residents only
Core
Field-based collections specialist meeting customers face-to-face to negotiate sustainable repayment arrangements and manage payment schedules.
Role type
Field collections specialist
Builds
Sustainable repayment arrangements and positive customer outcomes
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Negotiation, face-to-face communication, relationship building, schedule management, travel management, mobile technology proficiency
Preferred skills
Experience in collections, customer service, sales, field-based roles, or account management
Responsibilities
Meeting customers in person, conducting follow-up phone discussions, negotiating repayment arrangements, monitoring payment arrangements, maintaining accurate records, managing travel requirements
Seniority
Individual Contributor