Duty Manager - Baulkham Hills Sports
Core
Lead frontline teams across gaming, bar, food & beverage, and venue operations to ensure exceptional member and guest experiences while upholding compliance standards.
Role type
Senior hospitality operations manager (club/venue)
Builds
Club operations, guest experiences, team performance
Domain
Hospitality / Gaming / Sports Club
Deliverable
client delivery
Required skills
Team leadership, customer service management, compliance management (RSA/RCG/WHS), cash handling, rostering, incident management, event coordination, conflict resolution
Preferred skills
First Aid certification, experience in clubs/pubs/gaming environments
Responsibilities
Lead and inspire teams across gaming, bar, food & beverage, functions and venue operations; Champion exceptional customer service and manage escalated guest enquiries; Coach, mentor and develop team members; Ensure compliance with RSA, RCG, WHS and Club operating procedures; Oversee cash handling, reconciliations, incident management and shift reporting; Assist with rostering, stock control, security and venue maintenance; Support delivery of functions, promotions and special events
Seniority
Senior, hands-on IC