Players Club Supervisor - MGM Springfield
Core
Lead the Players Club desk operations and deliver exceptional loyalty program experiences to guests.
Role type
Front-line hospitality supervisor
Builds
Guest loyalty experiences and operational efficiency at the Players Club
Domain
Hospitality / Gaming
Deliverable
client delivery
Required skills
Team leadership, guest service, loyalty program navigation, operational supervision, compliance with company guidelines
Preferred skills
None stated
Technologies
Loyalty program systems
Responsibilities
Supervise assigned operational functions within the Players Club desk; Assist Players Club Representatives, Slot Hosts, and guests with all requests; Explain the loyalty program and navigate associated systems; Issue FREEPLAY and explain usage; Evaluate members' status and issue complimentary amenities; Conduct daily Team Update briefings; Promote and maintain the highest level of service to all guests.