Slot Manager - MGM National Harbor
Core
Lead the East Coast's premier gaming floor, managing a high-energy team to deliver exceptional guest experiences and operational excellence.
Role type
Senior Slot Manager (Gaming Operations)
Builds
Operational excellence and guest experiences on a casino floor
Domain
Hospitality / Gaming / Casino Operations
Required skills
Team leadership, employee training and development, conflict resolution, guest service management, inventory control, policy compliance, project management, delegation, confidentiality management
Preferred skills
Slots supervisory experience, resort customer service experience
Responsibilities
Assist Senior Slot Managers with HR responsibilities including training and discipline; Engage employees and resolve issues to retain top performers; Mentor hourly employees to meet departmental goals; Manage team expectations and ensure policy compliance; Research and resolve guest and employee issues; Maintain inventory of equipment and keys; Delegate tasks based on service standards.