Senior Customer Relationship Officer
Core
Manage complex customer cases, resolve complaints, and oversee vehicle delivery to ensure a seamless ownership journey and drive loyalty.
Role type
Senior Customer Relations Officer (Automotive Retail)
Builds
Customer trust and loyalty within the electric vehicle ownership ecosystem
Domain
Automotive retail / Electric Vehicles
Deliverable
client delivery
Required skills
complaint handling, CRM proficiency, customer interaction, payment processing, recall management, customer retention strategies
Preferred skills
NPS or CX metrics experience, automotive or retail background
Responsibilities
Handle customer inquiries via phone, email, and in-person; manage escalated complaints and document outcomes in CRM; schedule service appointments and process payments; conduct post-service follow-ups to identify at-risk customers and strengthen loyalty
Seniority
Senior, hands-on IC