Operations Lead – Medicolegal
Core
Lead three key service teams (Client Services and Clinic Services) to deliver independent medical assessment services for insurers, employers, government, and legal firms.
Role type
Senior Operations Lead (Medicolegal/Healthcare)
Builds
National medicolegal service delivery network and scalable operational workflows
Domain
Healthcare / Medicolegal / Workers Compensation
Required skills
People leadership, service delivery management, capacity planning, workflow design, process improvement, data-driven performance analysis, stakeholder management
Preferred skills
Experience in workers compensation, insurance claims, healthcare, occupational health, or complex service environments
Technologies
Automation tools, service data analytics platforms
Responsibilities
Lead day-to-day service delivery across Client and Clinic Services, identify and resolve operational bottlenecks, drive improvements in onboarding, engagement, and service standards, manage competing priorities and workload, use data to understand performance and capacity, support teams through growth and systems change
Seniority
Senior, hands-on IC