Service Advisor
Core
Primary contact between the dealership and customers for vehicle repairs and maintenance, ensuring high customer satisfaction through accurate interpretation of needs and prompt resolution.
Role type
Service Advisor
Builds
Vehicle repair and maintenance services for Ford and Hyundai customers
Domain
Automotive / Vehicle Service
Deliverable
client delivery
Required skills
Interpersonal communication, customer needs assessment, repair order management, workshop capacity planning, organizational skills
Responsibilities
Determine customer needs and vehicle data, define scope and type of work required, provide accurate information to customers before/during/after service, raise repair orders based on customer needs and workshop capacity
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