Customer Support Representative
Core
Support online sales team and manage customer interactions for DJ equipment and stage lighting products.
Role type
Customer Support Representative
Builds
Customer satisfaction and sales support for online channel
Domain
Audio-visual equipment retail
Deliverable
client delivery
Required skills
Customer communication, sales support, inventory management, CRM usage, database management, problem-solving, time management, Google Suite proficiency
Preferred skills
Audio-visual industry background
Responsibilities
Respond to and follow up on customer emails, process quotes and sales, manage customer returns, update customer databases, liaise between customers and warehouse/service departments, fulfill customer requests, collaborate with departments to ensure high service levels
Seniority
Individual Contributor, entry to mid-level
