Customer Care Manager - Home Care (Support at Home)
Core
Primary trusted point of contact for Home Care clients, conducting home assessments, developing personalized care plans, and coordinating services to help older Australians maintain independence.
Role type
Case Manager (Home Care)
Builds
Personalized care plans and coordinated home care services
Domain
Healthcare / Home Care / Aged Care
Deliverable
client delivery
Required skills
Care coordination, client assessments, care plan development, relationship building, compliance documentation, multi-priority management
Preferred skills
Experience in Home Care, aged care, community services, or healthcare
Responsibilities
Meeting clients in their homes to conduct needs assessments, developing personalized care plans, coordinating services with internal teams, maintaining accurate documentation
Seniority
Mid-level, hands-on IC
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