Customer Contact Officer
Core
Provide accurate, timely, and professional customer service across phone, email, and face-to-face channels for residents, businesses, and visitors, assisting with enquiries, applications, service requests, and transactions.
Role type
Customer Contact Officer (Casual)
Builds
Council services and administrative transactions for the local community
Domain
Public Sector / Local Government
Deliverable
client delivery
Required skills
Verbal and written communication, computer literacy, problem-solving, time management, attention to detail, policy adherence
Preferred skills
Previous Local Government or contact centre experience, C Class driver's licence
Responsibilities
Provide customer service via phone, email, and face-to-face enquiries; Manage service requests, complaints, and general enquiries; Process applications, payments, and administrative transactions; Maintain accurate records and customer information; Provide administrative support to the wider team as required; Work collaboratively to meet service delivery targets