Support Engineering Manager (APAC)
Core
Lead the APAC region for a global technical support team, acting as a leadership presence to clear the way for support engineers and drive product feedback loops.
Role type
Senior Support Engineering Manager (APAC)
Builds
A unified global support operation for a Postgres development platform, serving developer users.
Domain
Developer tools / Postgres / Open Source
Deliverable
client delivery
Required skills
Postgres / SQL, Linux, backend or platform engineering, DevOps, database work, technical team management, metrics analysis (FRT, MTR, CSAT), technical writing in English
Preferred skills
JavaScript / TypeScript, React/Vue/Svelte, Node, supporting developer-facing products, open-source project experience
Technologies
Postgres, SQL, Linux, Node, React, Vue, Svelte
Responsibilities
Represent APAC for the global team and lead shared standards and playbooks; Sit with tickets regularly to stay sharp and understand user issues; Partner with EMEA and AMER counterparts to ensure seamless cross-timezone coverage; Collaborate with Engineering and Product to surface patterns and advocate for fixes; Raise the technical bar by building playbooks and runbooks for the team; Treat support as a dialogue with the whole system to improve the user experience.
