IT Tech Support
Core
Frontline IT support professional providing Level 1 and Level 2 assistance, device deployments, and onsite technology support across offices and project sites.
Role type
IT Tech Support (Level 1/2)
Builds
End-user device support, Microsoft 365 environment maintenance, and onsite technology setup for construction teams.
Domain
Construction and Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 support, Microsoft 365 administration, service desk/ticketing systems, Active Directory/Microsoft Entra ID, device configuration and troubleshooting, asset management, cybersecurity basics
Preferred skills
Infrastructure and systems administration knowledge, network support, smart-hands support for server rooms
Technologies
Windows 11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory, Microsoft Entra ID, ticketing systems
Responsibilities
Provide Level 1 and Level 2 IT support for staff, manage incidents and service requests, deploy and troubleshoot laptops/desktops/mobile devices, support Microsoft 365 applications, assist with user onboarding/offboarding, travel to project sites for onsite support, maintain asset registers, provide basic network and server room support, contribute to patching and security initiatives
Seniority
Mid-level, hands-on IC