Customer Service Officer
Core
Managing customer enquiries, processing orders through to fulfilment, and coordinating with suppliers, warehouses, and internal teams to ensure smooth operations.
Role type
Customer Service Officer (Operations & Fulfilment)
Builds
Order fulfilment processes and customer service records
Domain
Logistics, Supply Chain, and Customer Service
Required skills
Order management, Stock coordination, Customer complaint resolution, Returns processing, ERP systems, Excel, Cross-functional collaboration
Preferred skills
Freight/transportation experience, Warehousing experience, Manufacturing experience, Asia-Pacific region exposure
Responsibilities
Managing customer enquiries and providing product and order updates, Receiving, processing and managing customer orders through to fulfilment, Coordinating with customers, suppliers, warehouses, freight providers and internal teams, Managing stock availability and providing open order updates to key accounts, Handling customer complaints and resolving issues quickly and professionally, Coordinating returns, credits/debits and order corrections
Seniority
Mid-level (3–5 years experience)
