Business Improvement Manager (Travel Product) - South Bank, QLD
Core
Drive process improvement, operational efficiency, and automation within Air Fulfilment and Content Distribution functions for a travel group.
Role type
Business Improvement Manager (Travel Product)
Builds
Optimized operational processes, automated workflows (RPA/Chatbots), and improved offshore partner performance.
Domain
Travel industry, Air Fulfilment, Content Distribution
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Air Fulfilment (Ticketing) knowledge, Content Distribution systems expertise, Process design, Business analysis, Offshore partner management, System administration, RPA and Chatbot management, Project methodologies
Preferred skills
Multi GDS knowledge, Project management experience, Leadership in influential roles
Responsibilities
Monitor performance and SLAs for offshore partners, manage RPA and Chatbots, design and deploy systems to maximize productivity, lead small to medium projects, analyze and document current/future state requirements, identify and communicate risks, champion change integration, review training materials.
Seniority
Mid-Senior, hands-on IC