16545 - Customer Support Associate - GA - On Site
Core
Entry-level associate supporting client services across payroll, HRIS, tax, and operational workflows for HR technology and BPO clients.
Role type
Entry-level service operations associate
Builds
Payroll processing, HRIS management, and client service delivery
Domain
HR technology / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data entry, basic troubleshooting, system updates, ticket management, payroll data validation, cross-functional coordination
Preferred skills
Customer service experience, payroll/HRIS environment familiarity, Microsoft Office proficiency
Technologies
Microsoft Office (Outlook, Teams, Excel, PowerPoint), HRIS, payroll systems, service portals
Responsibilities
Respond to routine client and employee inquiries, assist with basic troubleshooting in payroll systems and HRIS, enter and validate standard payroll data, support payroll processing activities, coordinate with Tax, Benefits, HR, and Operations teams, monitor shared inboxes and ticket queues
Seniority
Entry-level, hands-on IC
