Enquiry Administration and Reception Support
Core
First point of contact for Melba Support Services, managing enquiries, reception, and administrative support for people with disability and their families.
Role type
Reception and Administration Officer
Builds
Welcoming reception experience and efficient enquiry routing for a not-for-profit disability support provider
Domain
Disability support services / Not-for-profit sector
Deliverable
dashboards & analysis
Required skills
Reception management, Administrative support, Customer service, Data entry, Microsoft Office (Outlook, Word, Excel, PowerPoint), Confidentiality, Problem-solving, Organisation
Preferred skills
Understanding of the disability sector, Experience in similar roles
Responsibilities
Welcome visitors and manage reception activities, Respond to enquiries via phone, email, and in person, Provide accurate information about services, Coordinate mail, deliveries, and meeting rooms, Maintain office supplies and equipment, Maintain confidential records of interactions, Assist with reporting on enquiry trends, Coordinate with facilities management
Seniority
Individual Contributor, Entry to Mid-level