ICT System and Field Technical (Brisbane Part-Time Role)
Core
Part-time ICT System/Field Technician providing Level 1 incident management, hardware/software maintenance, and on-site support for client networks in Brisbane.
Role type
Junior IC ICT System and Field Technician
Builds
Client network stability, hardware/software configurations, and backup solutions
Domain
IT Services / Network Administration
Deliverable
product features
Required skills
Level 1 incident management, hardware diagnostics, software installation and patching, user account administration, backup strategy implementation, network connectivity support (LAN/WAN), security policy enforcement, documentation creation
Preferred skills
Business awareness, knowledge of Microsoft technologies (Windows Server, Exchange, SQL, SharePoint), virtualization (VMWare, Hyper-V), ConnectWise ticket system proficiency
Responsibilities
Monitor and resolve Level 1 issues and SLAs, perform hardware diagnostics and liaise with vendors, install and configure hardware and software, manage user accounts on network servers, implement and verify automated backup strategies, provide onsite and remote technical support, track problems and prevent recurrence
Seniority
Junior, hands-on IC