Coordinator - Technical Operations - IT - Fisherman Island - Oceania - APAC
Core
Provide end-user technology support, troubleshooting, and device management for employees at a logistics terminal.
Role type
End-User Computing (EUC) Support Specialist
Builds
End-user systems and solutions for terminal operations
Domain
Logistics / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, Change management, Active Directory administration, Office 365 management, PowerShell scripting, ITSM toolsets (ServiceNow), Mobile device support, Automation of system administration tasks
Preferred skills
Logistics/Supply Chain environment experience, Engineering perspective on Business IT systems, 24x7 support experience
Technologies
Microsoft Windows, Active Directory, Office 365, ServiceNow, Manage Engine, PowerShell
Responsibilities
Manage end-to-end incident resolution for lower priority issues, Provide high-priority incident management during terminal incidents, Configure and maintain end-user devices and software, Respond to escalated critical incidents on a rotational rostered basis, Ensure adherence to ITSM processes and SLAs
Seniority
Junior to Mid-level, hands-on IC