Technical Content Specialist
Core
Creating, maintaining, and optimizing customer-facing content and digital adoption experiences to help users successfully use and gain value from SaaS products.
Role type
Technical Content Specialist (SaaS)
Builds
Documentation, knowledge base articles, learning resources, release communications, in-application guidance, and AI-ready content.
Domain
SaaS / Technical Communication / Digital Adoption
Deliverable
product features | dashboards & analysis
Required skills
Technical writing, content editing, knowledge management, content governance, brand/style standards adherence, Digital Adoption Platform (DAP) administration, AI content structuring
Preferred skills
Formal training content development, knowledge management platforms (Zendesk, Confluence, etc.), SaaS Agile methodologies, content analytics
Technologies
WalkMe, Zendesk, Confluence, Intercom, SharePoint, Salesforce Knowledge
Responsibilities
Create and maintain product documentation and FAQs; Edit and review content from cross-functional teams; Administer and optimize the Digital Adoption Platform (DAP); Design in-app guidance like walkthroughs and tooltips; Create structured, AI-ready content for support systems.
Seniority
Mid-Senior, hands-on IC