Project Manager - Operations
Core
Lead the design, build, and operational readiness of service-management capabilities, including a secure external customer portal and workflow automation for payment services.
Role type
Senior IC Project Manager (Operations & Service Delivery)
Builds
Secure external customer portal, AI-assisted support workflows, and backend integrations across ServiceNow, Slack, and Jira.
Domain
Payments / Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL framework expertise, ServiceNow platform proficiency, Jira and Slack integration, API and workflow orchestration, security and privacy compliance, technical team leadership, stakeholder management
Preferred skills
PMP, PRINCE2, or Agile certification, ITIL Foundation or higher, ServiceNow or integration certification, experience with AI-enabled automation
Technologies
ServiceNow, Jira, Slack, AI automation tools
Responsibilities
Define project scope, roadmap, and acceptance criteria; coordinate service management processes and operational readiness; lead delivery of customer portal and automation integrations; manage technical developers and external vendors; ensure security, privacy, and non-functional requirements compliance.
Seniority
Senior, hands-on IC