Administration Assistant
Core
Provide administrative support to enable proactive management of personal injury claims within the relevant jurisdiction.
Role type
Administrative Assistant (Claims Support)
Builds
Claims management systems and customer service interactions
Domain
Insurance / Personal Injury
Deliverable
client delivery
Required skills
Data entry, phone communication, customer relationship management, claims system navigation, travel and accommodation coordination, attention to detail, time management
Responsibilities
Contact providers and customers via phone for clarification and follow-up on reports, payments, and invoices; Review duplicate claims and payments; Maintain claim file notes in the claims system; Arrange and coordinate appointments, travel, and accommodation for injured workers; Manage phone enquiries and new claim lodgements; Provide additional assistance to support team goals.
