IT Officer
Core
Provide on-site technical support in Perth and remote support to teams across Australia, resolving issues and explaining solutions in clear, practical terms.
Role type
IT Officer (Helpdesk & Systems Administration)
Builds
Internal IT services for union staff and members
Domain
Union organization / Non-profit
Required skills
Microsoft 365 administration, Active Directory, DNS, DHCP, Group Policy, Hyper-V, Windows Server, Windows/macOS/iOS device management, networking, PBX/VoIP systems, endpoint security
Preferred skills
Telstra TIPT PBX systems, ManageEngine ServiceDesk Plus, PDQ Connect, Sophos security products
Responsibilities
Serve as primary on-site IT contact for Perth office, manage Microsoft 365 and related services, deploy and maintain multi-platform devices, troubleshoot networking and audio-visual systems, manage ITSM platforms and documentation, assist staff with productivity suites
Seniority
Mid-level, hands-on IC