Network Officer
Core
Frontline presence supporting passengers, promoting safe travel, and enforcing fare compliance and behavioral rules across the public transport network.
Role type
Network Officer (Authorised Person)
Builds
Public transport network operations and compliance enforcement
Domain
Public Transport / Transportation
Deliverable
client delivery
Required skills
Legislative authority application, conflict de-escalation, passenger engagement, incident reporting, stakeholder collaboration, physical mobility
Preferred skills
Community engagement, driver support, calm judgment in challenging situations
Technologies
None stated
Responsibilities
Conduct routine ticket inspections and promote compliance; Exercise legislative authority to request passenger details and issue warnings/infringement notices; Engage with passengers regarding ticketing and services; Manage sensitive interactions and de-escalate conflicts; Maintain visible safety and compliance presence; Complete reports and documentation for enforcement; Collaborate with partners and stakeholders including police; Support drivers and respond to incidents.
Seniority
Individual Contributor