Quality & Safety Manager
Core
Ensuring safety, service quality, and operational efficiency for transit services through on-the-road supervision and driver management.
Role type
Quality & Safety Manager (Transit Operations)
Builds
Safe and compliant public transit services
Domain
Transportation / Public Transit
Deliverable
physical/clinical work
Required skills
On-the-road supervision, driver training and coaching, incident response, DOT compliance, conflict resolution, training needs assessment
Preferred skills
Transit supervision experience, knowledge of ADA/paratransit compliance
Technologies
None stated
Responsibilities
Conduct ride-alongs and shadowing to ensure compliance; Monitor and evaluate driver interactions; Lead post-accident protocols as Designated Employer Representative; Act as primary point of contact for urgent operational issues; Review complaint reports and training documentation; Implement training improvements
Seniority
Mid-level, hands-on IC