Senior IT Service Desk Officer
Core
Provide Level 1 and Level 2 technical support, manage hardware deployments, and handle incident resolution for end users in a government environment.
Role type
Senior IT Service Desk Officer (L1/L2)
Builds
Reliable technology services and ICT asset management for state government operations
Domain
Government / IT Service Management
Required skills
Windows OS, Microsoft 365, hardware troubleshooting, network troubleshooting, ITIL/ITSM processes, incident management, stakeholder coordination
Preferred skills
Mentoring junior staff, knowledge base improvement, project support
Technologies
Windows, Microsoft 365, MS Office
Responsibilities
Troubleshoot desktop, network, and hardware issues; manage high-priority incidents; support computer and software rollouts; assist junior team members; contribute to knowledge base improvements; provide after-hours or weekend support during critical periods
Seniority
Senior, hands-on IC