Technical Service Manager
Core
Trusted technical advisor for corporate customers, ensuring environments remain reliable, secure, and aligned to business goals.
Role type
Senior post-sales Technical Service Manager
Builds
Customer success outcomes, service reliability, and strategic technical guidance for enterprise clients
Domain
Telecommunications, Managed Services, Enterprise IT
Deliverable
client delivery
Required skills
Technical service management, enterprise networking, voice/data/cloud infrastructure, customer escalations, technical reviews, SLAs, stakeholder management
Preferred skills
ITIL certification, CCNA/CCNP
Technologies
Enterprise networking, voice, data, cloud, managed infrastructure
Responsibilities
Lead technical service reviews, manage critical escalations, oversee customer onboarding and transitions, provide strategic technical guidance, identify service improvement opportunities
Seniority
Senior, hands-on IC