Correspondence Governance Manager
Core
Strengthen governance and oversight for customer correspondence and mandatory communications to ensure compliance and accuracy.
Role type
Governance Manager (Financial Services/Insurance)
Builds
Governance controls, reporting, and supplier management frameworks for customer communications
Domain
Insurance / Financial Services / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Governance controls, regulatory obligations (CPS 230), third-party supplier management, risk reporting, documentation management, stakeholder communication
Preferred skills
Experience in financial services or insurance, knowledge of privacy considerations, process improvement
Technologies
None stated
Responsibilities
Strengthen governance controls for mandatory customer communications, oversee Material Service Provider performance, maintain risk visibility through reporting, support incident resolution, enable audit readiness, identify cost and service improvement opportunities
Seniority
Mid-level, hands-on IC
