Customer Service Advisor (English Speaker)
Core
First point of contact for customers across email, phone, and chat, resolving queries and providing product advisory to ensure exceptional service and retention.
Role type
Customer Service Advisor
Builds
Customer support experience and retention in a luxury fashion e-commerce environment
Domain
Luxury fashion / E-commerce
Deliverable
client delivery
Required skills
Customer service experience, English proficiency, IT skills, communication, problem-solving, multi-tasking, attention to detail
Responsibilities
Resolve customer queries and requests across multiple channels, provide product and service advisory, take ownership of case resolution, manage demanding customers with emotional intelligence, advocate for customer needs with internal teams, contribute to team alignment with company values
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