EUC Engineer Desk Top support with Proxy Admin
Core
Providing Level 2/3 support for end-user computing (EUC) equipment, software, and complex real-time monitoring environments across enterprise settings.
Role type
Senior EUC Engineer with Proxy Administration and Infrastructure support
Builds
End-to-end IT support services, incident resolution, and operational support for networked peripherals
Domain
Enterprise IT Infrastructure, End-User Computing, Network Peripherals
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory, Microsoft SCCM, Azure, AWS, Java, JavaScript, Python, C#, SQL, Windows, Linux, Mac OS, Incident Management, Proxy Clustering, Data Backup/Restore, Disaster Recovery
Preferred skills
ITIL Certification, Network Printer/Scanner/MFP support, URL Filtering, Image Deployment
Technologies
M365, BMC Remedy, Service Now, Odoo, SAP, QuickBooks, Crystal Reports, Apache, IIS, MySQL
Responsibilities
Provide break/fix support and advice for EUC equipment and software; Handle P1/P2 incidents and resolve proxy clustering or slow browsing issues; Coordinate with hardware vendors for warranty repairs and replacements; Perform data copying, backups, and restoration on replacement devices; Deploy customer standard images to PCs; Support disaster recovery and BCP emergency response activities
Seniority
Senior, hands-on IC