Customer Care Agent - German Speaker
Core
First point of contact for customers via email and live chat, assisting with payments, orders, and dermatological treatment inquiries.
Role type
Customer Care Agent
Builds
Patient-centred service experience for a digital dermatology platform
Domain
Healthcare / Dermatology
Deliverable
client delivery
Required skills
Fluent German (spoken and written), problem-solving, patience, independent work, MS Office proficiency
Preferred skills
Interest in dermatology, healthcare, or beauty, previous customer service experience
Responsibilities
Respond to customer enquiries via email and live chat, assist with payments and order processing, analyse customer service trends, collaborate with Medical and Product teams, provide insights to optimise customer experience
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