Sales Centre Agent
Core
Handle inbound calls and email enquiries to make reservations for holiday stays at NRMA Parks & Resorts properties.
Role type
Sales Centre Agent (Call Centre)
Builds
Holiday bookings and accommodation reservations for members and guests
Domain
Hospitality / Travel
Deliverable
product features
Required skills
Call centre experience, sales skills, customer service, KPI-driven performance, multi-system navigation, problem-solving
Preferred skills
Newbook platform experience
Responsibilities
Respond to guest enquiries via phone and email, deliver exceptional service with first-call resolution, build product knowledge to convert sales opportunities, manage complaints and feedback, work across reservations and telephony systems
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