Care Coordinator
Core
First point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.
Role type
Customer Service Officer (high-volume inbound)
Builds
Customer interactions and resolved enquiries
Domain
Customer Service / Contact Centre
Deliverable
client delivery
Required skills
high-volume inbound call handling, accurate information provision, multi-system navigation, data entry accuracy, complex issue escalation, problem-solving, process adherence
Preferred skills
rapport building, challenging conversation management, fast-paced environment adaptability