IDV / IDAR Specialist
Core
Handles identity verification (IDV) and identity account recovery (IDAR) processes for external users of the FSA IAM systems.
Role type
Identity Verification and Account Recovery Specialist
Builds
Customer support for FSA applications and services
Domain
Federal Government / Identity Management
Deliverable
client delivery
Required skills
Identity document review, PII handling, case management, data entry, email systems, fraud analysis support, AIMS token management
Responsibilities
Monitor and respond to support mailboxes for IDV and IDAR, process user-submitted identity documents, review information for accuracy, update case notes in PAS Admin Tool, close cases, manage user identity data, support internal data sharing for fraud analysis, maintain accurate records for reporting, support content updates and network-related user data capture.
Seniority
Mid-level, hands-on IC
