IDV / IDAR Specialist
Core
Handles identity verification (IDV) and identity account recovery (IDAR) processes for external users of the FSA IAM systems.
Role type
Identity Verification and Account Recovery Specialist
Builds
Customer support cases for FSA applications and services
Domain
Federal Government / Identity Management
Deliverable
client delivery
Required skills
identity document review, PII handling, case management, data entry, fraud analysis support, email system proficiency, procedural adherence
Responsibilities
Monitor and respond to support mailboxes for IDV and IDAR cases, process and review user-submitted identity documents, update case notes in PAS Admin Tool, manage user identity data for fraud analysis, support content updates and AIMS token management
Seniority
Mid-level, hands-on specialist
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