Customer Support Engineer I
Core
Provides technical support to customers by diagnosing and resolving software and hardware issues for Tekion's automotive retail platform.
Role type
Customer Support Engineer I
Builds
Tekion's Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC)
Domain
Automotive retail technology
Deliverable
client delivery
Required skills
software troubleshooting, hardware troubleshooting, problem-solving, analytical skills, support tool proficiency
Responsibilities
Respond to customer inquiries via phone, email, or chat; Diagnose and troubleshoot software and hardware issues; Document customer interactions and resolutions in the ticketing system; Collaborate with engineering and product teams to escalate complex problems; Develop and maintain support documentation, FAQs, and knowledge base articles.
Seniority
Junior, hands-on IC
