Help Desk and Training Team Lead
Core
Lead a team delivering software support and training programs to enhance customer experience and improve support performance.
Role type
Team Lead for Helpdesk and Training
Builds
Software support services and training programs for customers
Domain
Construction products / Industrial manufacturing
Deliverable
client delivery
Required skills
Team leadership, mentoring, customer support management, software training delivery, process improvement, stakeholder collaboration
Preferred skills
Experience in truss & frame, construction, or manufacturing industry, software support environment exposure
Responsibilities
Lead the Helpdesk team, oversee software training program delivery, drive first-contact resolution and issue triage, partner with internal stakeholders and instructional design, develop team capability and improve support processes
Seniority
Mid-level, hands-on IC with team leadership
