Group Senior Helpdesk Analyst
Core
Managing second-level IT support, infrastructure maintenance, and server operations for a large retail group across Australia and New Zealand.
Role type
Senior Helpdesk Analyst (Infrastructure & Support)
Builds
IT infrastructure stability, disaster recovery plans, and business system implementations.
Domain
Retail / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Second-level technical support, IT infrastructure management, server room management, stakeholder relationship management, system implementation analysis, network server administration, disaster recovery planning, stock scanning system support, business case presentation
Preferred skills
AIX, Point of Sale, Veeam, SQL Server, service delivery management, system design and integration
Technologies
MS Office, MS Exchange, VMWare, AIX, Point of Sale, Veeam, SQL Server
Responsibilities
Provide second level technical support for technical issues or queries; Facilitate the support and maintenance of the IT infrastructure; Oversee the administration and management of IT infrastructure and operations; Manage relationships and projects with external stakeholders such as ISPs and infrastructure suppliers; Document and identify detailed analysis in system implementations; Set-up, maintain and support of network servers; Support, maintain and monitor all picking and stocktake scanning systems; Assist in presenting Cost Benefit Analysis and business cases to the Executive team or the Board; Assist in the implementation, documentation, and ongoing management of a business system disaster recovery plan
Seniority
Senior, hands-on IC