IT Analyst, Information Technology
Core
Provide hands-on infrastructure, PC & end user support, and assist with datacentre project activities including network and server setup.
Role type
IT Analyst (Infrastructure & End User Support)
Builds
Standard desktop/user applications, desktop/mobile hardware, Zoom video conference, IP phone, Microsoft Operating systems, and datacentre equipment.
Domain
IT Infrastructure, End User Computing, Datacentre Operations
Required skills
Windows desktop support, network connectivity, voice technologies, datacentre management, hardware troubleshooting, software inventory management, backup tape management, patch deployments, user on/off-boarding, vendor coordination
Preferred skills
Mobile workspace support, internally developed business applications support, Bloomberg/IRESS/CRM tools familiarity, weekend standby support
Technologies
Microsoft Operating systems, Zoom, IP phones, Bloomberg, IRESS, CRM Tools
Responsibilities
Provide L1/L2 end user coverage for standard desktop/user applications and hardware troubleshooting. Assist IT Manager with daily IT operations including backup tape management, patch deployments, and AV updates. Install, support & troubleshoot Microsoft Operating systems and products. Manage software & hardware inventory and ensure documentation is kept up to date. Ensure security and compliance in the end user computing space. Assist in 1st Level support of internally developed and vendor provided business applications. Perform Datacentre project activities like network and server setup in racks, troubleshooting, and escort vendors. Rack & Stack of Data Center equipment. Manage Datacentre inventory including cabling, patching, and standby support on weekends.
Seniority
Mid-level, hands-on IC