Moonlight Agent
Core
Night shift front desk agent responsible for end-of-day operations, guest check-ins, and financial reconciliation at a luxury hotel.
Role type
Night shift front desk agent
Builds
Guest check-ins, room assignments, and end-of-day financial reports
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Cash handling, electronic key machine operation, night audit procedures, room rate variance analysis, telephone switchboard operation
Preferred skills
None stated
Technologies
Electronic key machine, telephone switchboard
Responsibilities
Complete end-of-day activities including posting charges and running night audit backup; Process all payment types and adjustment vouchers; Sell rooms to guests without reservations; Operate telephone switchboard and process wake-up calls; Process guest check-ins and assign rooms; Count bank and secure funds at end of shift.
Seniority
Individual Contributor