Trial Experience Team Lead
Core
Lead and mentor a team of Trial Experience Specialists to enhance performance, handle escalations, and drive strategic improvements for HighLevel's SMB customer base.
Role type
Senior Team Lead (Customer Success/Trial Experience)
Builds
HighLevel AI-powered business operating system for agencies and SMBs
Domain
SaaS / Customer Success / Trial Management
Required skills
SaaS sales experience, team leadership, coaching, customer support escalation management, process redesign, performance metrics tracking, CRM proficiency, technical aptitude
Preferred skills
SaaS or Product-Led Growth team leadership, social media management, funnel building, SEO, Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn
Technologies
HighLevel, CRM Systems, Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn
Responsibilities
Provide daily leadership and coaching to Trial Experience Specialists; serve as primary point of contact for management inquiries and support escalations; facilitate training sessions for Leads and Managers; monitor team and department health; track and report on performance metrics; identify areas for process redesign; resolve advanced customer requests; foster collaborative work environment.
Seniority
Senior, hands-on IC with team management