IT Service Desk Technician
Core
Provide Level 1 and Level 2 technical support for hardware, software, and networking issues across the business.
Role type
IT Service Desk Technician
Builds
Maintains IT support operations and user access for employees
Domain
Corporate IT / Microsoft 365
Deliverable
client delivery
Required skills
Windows troubleshooting, Microsoft 365 administration, Active Directory/Entra ID management, ITSM ticket lifecycle management, hardware support, user account configuration, MFA setup, device management (Intune), technical documentation
Preferred skills
CompTIA A+ certification, Microsoft MS-900 certification, tertiary IT qualification
Technologies
Windows, Microsoft Office, Teams, Outlook, SharePoint, OneDrive, Active Directory, Entra ID, Microsoft Intune, ITSM platforms
Responsibilities
Troubleshoot and resolve hardware, software, and networking issues; manage incidents and service requests from start to finish; configure user accounts, permissions, and device access; support laptops, desktops, mobile devices, and peripherals; create and maintain knowledge base articles; escalate complex issues; provide guidance to Graduate Service Desk Analysts
Seniority
Junior, hands-on IC