Client Services & Collections Officer
Core
Managing incoming customer enquiries and conducting collections activities for accounts in arrears within a financial services environment.
Role type
Client Services & Collections Officer
Builds
Customer accounts and database information
Domain
Financial services / Asset finance
Deliverable
dashboards & analysis
Required skills
Customer service, collections, relationship building, telephone communication, verbal and written communication, problem solving, Microsoft Office
Responsibilities
Managing incoming customer enquiries via phone and email, Conducting customer-focused collections activities for accounts in arrears, Maintaining accurate records of customer interactions and collection activities, Updating customer accounts and database information, Assisting with weekly arrears reporting, Providing solutions and support to customer queries in a professional manner