Head of Operations, EMEA
Core
Lead fulfillment performance and operational standards across Nivoda's EMEA hubs (NL, UK, ZA), managing intake, QC, shipping, and returns to support the diamond and gemstone trading marketplace.
Role type
Senior leadership operations manager (fulfillment/logistics)
Builds
End-to-end fulfillment workflows, SOPs, and operational processes for a global jewelry trading platform
Domain
Jewelry industry / Logistics and Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operations management, team leadership, process optimization, data analysis (Excel/SQL), carrier relationship management, cross-functional collaboration
Preferred skills
Diamond/gemstone industry experience, 3PL provider familiarity
Technologies
Excel, Sheets, SQL
Responsibilities
Own EMEA hub logistics KPIs (speed, accuracy, service levels), manage carrier relationships, design and implement SOPs, lead team check-ins and culture development, drive continuous improvement through data analysis, act as primary interface between fulfillment, support, and global stakeholders
Seniority
Senior, hands-on leadership
