Client Services Representative - Analyst
Core
Respond to client queries via phone, email, live chat, and messaging to maintain high customer satisfaction in a fast-paced financial services environment.
Role type
Client Services Representative (Analyst)
Builds
Client support interactions for a global CFD trading and share investing platform
Domain
Financial Services / Fintech / CFD Trading
Deliverable
client delivery
Required skills
Customer service orientation, English (verbal/written), Mandarin (verbal/written), resilience in high-volume settings
Preferred skills
Previous customer service experience, passion for financial services, willingness to learn
Technologies
Trading platforms
Responsibilities
Respond to client queries via phone, email, live chat, and messaging; Act as a brand ambassador delivering exceptional service; Identify opportunities to enhance the client experience; Participate in a rotating schedule between 7:30am and 8:00pm
Seniority
Entry-level / Junior
