Venue Supervisor - Bistro & Catering Operations
Core
Hands-on venue supervisor leading bistro service, kiosk operations, and event support at a golf club.
Role type
Venue Supervisor (Bistro & Catering)
Builds
Bistro 18 service, Halfway Kiosk operations, club events
Domain
Hospitality / Golf Club
Deliverable
product features
Required skills
supervisory experience, hands-on leadership, team coaching, pre-service planning, guest relations, food safety compliance, alcohol service compliance, stock management, POS operations, menu knowledge
Preferred skills
formal hospitality training, coffee training
Technologies
POS systems
Responsibilities
Leading Bistro service and maintaining a strong, hands-on presence on the floor; Supervising, coaching and supporting the front-of-house team throughout service; Running pre-service briefings and allocating sections, duties and breaks; Ensuring Bistro 18 is fully prepared for service, from opening through to close; Overseeing the day-to-day operation and presentation of the Halfway Kiosk; Managing bookings and large groups and maintaining clear communication with the kitchen; Monitoring service flow, food wait times and guest feedback, stepping in early when issues arise; Building positive relationships with Club members, regulars and guests; Creating a warm, welcoming environment and confidently handling guest enquiries and feedback; Developing strong menu and product knowledge within the team and encouraging genuine, thoughtful upselling; Maintaining high standards of presentation, cleanliness, food safety and responsible service of alcohol; Supporting functions and events as required; Assisting with stock, POS, cash-up and other operational duties as required