Client Support Specialist
Core
Responds to customer inquiries via telephone, email, SMS, and Chat to resolve payment and account-related requests for card holders of assigned clients.
Role type
Client Support Specialist (Call Center)
Builds
Customer account maintenance and issue resolution
Domain
Financial Services / Payments
Deliverable
client delivery
Required skills
telephone customer service, data entry, decision tree navigation, product knowledge, compliance adherence
Preferred skills
Global Payments systems end user experience, complex green screen navigation
Responsibilities
Answer customer telephone inquiries regarding payments, account balances, fund transfers, and account maintenance; enter data into client systems; escalate unresolved grievances to experienced CSRs or technical departments; maintain knowledge of client products and policies.