Customer Enablement Specialist
Core
Guide customers through onboarding and implementation of Compliance Essentials (CE), Coalfire's automated mapping platform for centralizing compliance work, ensuring lasting value and adoption.
Role type
Customer Enablement Specialist (Customer Success)
Builds
Customer adoption and self-sufficiency for Compliance Essentials platform
Domain
Cybersecurity / Compliance / GRC
Deliverable
product features
Required skills
Customer onboarding, implementation, training delivery, project coordination, customer success, product analytics, change management
Preferred skills
Familiarity with compliance/risk/audit/GRC concepts, experience with Pendo and ChurnZero
Technologies
Pendo, ChurnZero
Responsibilities
Guide customers through CE onboarding journey from kickoff to initial adoption; Deliver live and recorded training sessions tailored to different user audiences; Create and maintain enablement materials, guides, and FAQs; Monitor customer engagement and adoption trends using analytics tools; Partner with Strategic Customer Success Managers on enablement and adoption activities; Provide targeted guidance to self-managed customers to build confidence and momentum.
